Hans Fraembs
Director GMCS (Pty) Ltd


Core competencies:

Expertise in strengthening Customer Service related organisations by helping them overcome barriers to high quality service. Substantial experience in implementation, facilitation and sales in a multi-cultural environment.

Quote:

"The culture and level of expectation staff experience within their company will be reflected in the way they deliver service to their customers."


Introduction:

Born and raised in Germany, Hans Fraembs is a South African national. He spent the first half of his 30 years in the commercial aviation industry in the operational and marketing fields, and the second half in management positions for South African Airways in Europe. During this phase he was directly responsible for the day to day running of his business units, including the wide scope of management functions in the operational, financial, marketing and human resources fields. His assignments also involved the facilitation of team training, planning and implementation of strategies.

Managing a national airline in a foreign country included the role of representing both the company and the national interests. It involved the creation and facilitation of multi-national co-operations, joint ventures and pioneering the expansion into neighbouring countries.

He was instrumental in the implementation of Performance Management and Corporate Generic Audits in his business units.

Besides German, his mother-tongue, Hans Fraembs is fluent in English and Afrikaans. He holds a Post Graduate Certificate in Management from Henley Management College. His personal set of fundamental beliefs include:

• It requires skill, humility, insight, courage, discipline and accountability to deal with opportunities, options and decisions.
   

• Work practice benefits from a clear description and understanding of the mandate, a sense of urgency, regular feedback and empowerment through the raising of skills.

Hans Fraembs joined GMCS (Pty) Ltd to share his vast knowledge with companies and individuals to enhance their service delivery in today's competitive environment.